Our refunds and returns policy ensures a smooth and hassle-free process for your purchases. If for any reason you are not satisfied with your order, we are here to help you with refunds and returns or exchanges.
Policy Overview
Our refunds and returns policy lasts for 30 days. If 30 days have passed since your purchase, we are unable to offer a full refund or exchange as per our policy.
Refunds
Once we receive and inspect your returned item, you will receive an email notification regarding the status of your refund. If approved, it will be processed, and a credit will be applied to your original payment method within a few business days as part of our policy on refunds and returns.
LATE OR MISSING REFUND
- Check your bank account again.
- Contact your credit card company, as processing times may vary.
- Reach out to your bank to confirm any delays.
If you’ve completed these steps and still have not received your refund, contact us at sheabutterxo@outlook.com for assistance with your refund or return under our refunds and returns policy.
Exchanges
We only replace items that are defective or damaged. If you need an exchange, please contact us at the email above and refer to our refunds and returns policy for guidance.
Shipping returns
- Return shipping costs are your responsibility and are non refundable as per our policy.
- If the item is expensive, think about using trackable shipping or insurance; this aligns with our refunds and returns policy.
Need help?
Contact us at sheabutterxo@outlook.com for any questions about our refunds and returns policy.
