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Customer’s Questions Answered

1. What is the difference between whipped and regular Shea butter blend?

A whipped version of your favorite creamy blend of body butter is called “Whipped Shea butter.” It’s the same as your regular body butter, with all the nutrients and benefits. The only difference is its texture. It is fluffier.

2. What do you mean by 60% or more shea butter?

We only use natural ingredients that are rich in nutrients to maintain the integrity of our Shea butter formulations. This ensures that our blends are as effective as they are. The concentration of shea butter in our blends ranges from 60% to 70%. The ratio of shea butter to other ingredients is also determined by the number of nutrients in the blend.

3. How is Shea butter XO different from other Shea butter brands?

There are many reasons to stick with Shea Butter XO. First, it’s because it’s made with natural ingredients that are designed to nourish and tone your skin. It’s also a high concentration blend that doesn’t compromise on the quality of its ingredients. Also, if you’re looking for a blend that’s ideal for your skin type, you can easily create one.

4. How do you justify your value proposition?

Our product quality says it all! Shea butter XO body and face butters are crafted with a high concentration of the finest quality Shea butter which is blended together with other pure and organic ingredients that optimize application and improve performance. 

5. Where do you source your Shea butter from?

Our organic and well as refined Shea butter are both ethically sourced from a small-scale, fair trade supplier in Ghana, West Africa. 

6. How does Shea butter have so many benefits?

In lay(wo)man terms, Shea butter is a God-sent miracle product. In technical terms, its chemical composition- mainly comprising of fatty acids and vitamins (A and E)- gives Shea butter moisturising, correcting and healing properties that work wonders on skin, hair and health. 

7. If the benefits of Shea butter are true why isn’t everyone using it?

Because not many people are aware of the countless benefits it has to offer. Shea butter is an everyday product in most parts of Africa, where it is a native of. It did take thousands of years for the word to travel outside of Africa but Shea butter is slowly and steadily gaining popularity. And we, at Shea butter XO, are dedicated to take this cause forward and spread awareness about this skin superfood.

8.  Why do you call Shea butter the skin’s best friend?

It moisturises, it conditions, it harmonizes, it heals cracked and chapped skin, it relieves skin from eczema symptoms, it reduces blemishes, scars and marks, it combats acne, it slows signs of ageing and reduces the appearance of fines lines and wrinkles- Shea butter can single-handedly take care of all your everyday skin needs and ensure the wellness of your skin. So you see, Shea butter has earned itself the honour of being called ‘Skin’s Best Friend.’

9. What happens if my expectations are not met?

To be honest, unless you are expecting it to give you an acne-free, wrinkle-free and blemish-free skin overnight, the likeliness of your expectation not being met are extremely rare. Moisturising and relieving dryness and itchiness-prone skin are the only things that Shea Butter XO will do overnight, for everything else, you need to give it a few days as you would have to do with any other natural remedy. Nonetheless, if the product you receive is not what you wanted or expected, you can return the product for a full refund or store credit. Please read our Shipping & Returns policies to know more about returning a product.

10. Does Shea butter ever expire?

Unfortunately, it does. Raw Shea butter has a shelf-life of up to 2 years. However, we recommend that you use our blends within 1 year. The best way to ensure a longer shelf-life is to keep it in a cool and dry place and is not exposed to direct sunlight. That said, the whipped blends will lose their fluffiness over a period of 10-12 months, and sooner if they are exposed to a high temperature that melts down the blend. A whipped blend can also be used for up to 2 years even if it has lost its creamy texture. The loss of texture is not an indicator of the product’s expiry.

11. Is shea butter suitable for all skin types?

Absolutely! It’s an established fact that Shea butter is a great moisturiser which can heal dry, flaky and eczema-affected skin. What people don’t know is that it is also non-comedogenic, which means it does not clog pores and is perfect for use on combination, oily and acne-prone skin. Interestingly, despite being a natural fat it helps reduce acne as it works as a pore cleanser.

12. How can I be sure that Shea butter will help my skin condition? 

There actually is scientific proof authenticating the therapeutic, healing and moisturising effects of Shea butter. But if you are one to not be impressed by research and studies, we say you try out the small pack of any blend and continue only if you are 100% satisfied with the results.

13. When will I receive my SBXO blend?

It takes 2-3 business days for us to ship your product, and 3-5 business days, from the date it has been shipped, for the package to reach you. For more information about your order status and/or returns, please read our Shipping & Returns policies.

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